Terms & Conditions

1. TAVISTOCK TUTORS LTD

Tavistock Tutors Limited (TT) acts as agent on behalf of the tutor (Tutor) and will introduce the Tutor to the client (Client). Any reference to ‘we’ or ‘us’ in this policy refers to Tavistock Tutors Fees and Payment: the billing process will be under the control of Tavistock Tutors who shall send an invoice to the Client every Thursday. Payments must be made to Tavistock Tutors within 2 days of the date of the invoice. The fees will be calculated at a rate agreed in advance between Tavistock Tutors and the Client based upon the hours submitted by the Tutor through the TutorCruncher portal. The Parent shall ensure that each lesson is correctly logged by checking their invoices. Payments must not be made directly to the Tutor at any time. TT reserves the right to request the Client’s credit or debit card details. Any credit or debit card details that the Client supplies will be held securely and may be charged in the event of late or non-payment. As such, TT reserves the right to take payment for invoices from any payment card we may hold from the Client. Any credit or debit card details that you supply will not be passed on to any third party.

2. EXPENSES

All expenses (including books and travel) must be agreed with the Tutor in advance.

3. NON-SOLICITATION

The Parent is not permitted to make private arrangements for tuition with a Tutor introduced by TT. Should a Parent breach this obligation, they will be liable to account to TT for all sums paid to the Tutor without deduction and TT shall be entitled to obtain an injunction against a Parent to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.

4. LIABILITY

TT do not accept any liability for any claims by the Client arising out of or related to the carrying out of the tutoring by a Tutor introduced by TT.

5. CANCELLATION POLICY

Both the Client and the Tutor must notify the other in advance of any holiday commitments they may have; and any changes to the tuition timetable necessary because of illness. An alternative date will be arranged. TT tutors operates a 24-hour cancellation policy and reserves the right to charge the Client in full if a lesson is cancelled at short notice.

6. GENERAL

TT reserves the right to alter these Terms and Conditions. Unless otherwise agreed in writing by a Director of TT, these Terms and Conditions shall prevail over any other Terms of Business or Conditions put forward by the Client. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Director of TT.

7. APPROVAL

Acceptance of our services will be taken to represent agreement to these Terms and Conditions.

8. TUTORS THROUGH AGENCY

The following arrangements are understood and agreed by both parties: Once a tutoring position has been confirmed, you are entering into a contract between you (the tutor) and the Client (the student, or the student’s parent/guardian). Tavistock Tutors Limited (TT) acts as agent on behalf of the tutor and the student. TT is only responsible for finding students and an appropriate teacher for the specific subject, and is not responsible for the content of lessons and the teaching methods.

9. PRIVATE ARRANGEMENTSY

In consideration of TT providing you with students, you are not permitted to make private arrangements for tuition with Client introduced by TT or with new Client introduced by TT Client. Should you breach this obligation, you will be liable to account to TT for all sums received by you from the Client/new Client without deduction and TT shall be entitled to obtain an injunction against you to prevent further breaches. This obligation shall continue notwithstanding termination of this Agreement. Any work referred to a tutor by a Client of TT must be billed through TT on your behalf. TT is happy to negotiate on commission for new Client referred to you by our Client but TT must process the billing.

10. ENVIROMENT

IYou and the Client are responsible for finding and agreeing on a suitable environment in which tuition can take place.

11. PAYMENT

TT will agree the fee structure with the Client and this must not be changed without the written authority of TT. As part of the service, TT will endeavour to collect the fees due from Clients and pass them on to you, net of a commission and VAT. TT invoices Client on behalf of tutors, based on hours submitted by the tutor onto the TT TutorCruncher account. Please ensure that you submit lesson hours on TutorCruncher after each lesson. If you are late submitting these hours or incorrect information is submitted, your payment may be delayed. Payments will only be made once the Client has paid the invoices. You must keep your hourly submissions up to date. TT recommends that tutors keep a signed record of all lessons taught (or cancelled with less than 24hrs notice) and expenses agreed with Client (signed by Client after each lesson). We do not need to see this but if a Client disputes hours that are invoiced we will be unlikely to be able to pay tutors if this record has not been signed. You will not be paid directly by the Client. TT sends an invoice to the Client, on behalf of and as an agent for you (the tutor), at the beginning of each calendar month to cover the previous month’s tuition. Our payment terms are 7 days (deferred by 7 days).You will not be entitled to receive your fee until TT has received payment from the Client. If TT does not receive payment in reasonable time, Tutors may obtain written permission from a Director of TT to invoice the Client directly. You must not accept any payment direct from the Client without the written permission of a Director of TT. Should you do so, all sums received by you will be immediately payable to TT and shall be actionable through the Courts without further notice to you. You undertake to TT that you will duly pay the tax and national insurance contributions which are due from you whether in the United Kingdom or elsewhere in relation to the payments to be made to you by TT under this Agreement. You further agree to indemnify TT in respect of all and any income tax and national insurance contributions which may be found due from TT on any payments made to you under this agreement together with any interest, penalties or gross-up thereon. For the purposes of record keeping, you will account for the full fees due from the Client as income and the commission as expenditure.

12. EXPENSES

All expenses (books, travel, etc) must be agreed with Client before you add them to your account. If you buy books please keep receipts so you can return them to shop if Client does not want to buy them. Any expenses incurred by you without the agreement of the Client will not be reimbursed to you.

13.CANCELLATION POLICY

Both the Client and the tutor must notify the other in advance of any holiday commitments they may have; and any changes to the tuition timetable necessary because of illness. An alternative date will be arranged. TT recommends that you agree a 24-hour cancellation policy with the Client so that TT can charge the Client if s/he cancels the lesson at short notice. You need to have agreed this and the chargeable cancelled hours with the Client before TT will charge for them.

14. DAMAGES

TT does not accept any liability for any claims by the Client arising out of or related to the carrying out of the tutoring by you and you agree to indemnify TT without limit in respect of any such claims.

15. CONFIDENTIALITY

You undertake that you shall not at any time during this agreement, and for a period of five years after termination of this agreement, disclose to any person any confidential information concerning the business, affairs, customers, Client or suppliers of TT, except that you may disclose TT’s confidential information as may be required by law, court order or any governmental or regulatory authority. You shall not use TT’s confidential information for any purpose other than to perform your obligations under this agreement.

16. DATA PROTECTION ACT

TT uses tutor data for the purposes of the services that it provides. Tutors providing personal data consent to the use of that data by TT for the purpose of effecting introductions to Client, for billing and fee collecting purposes and to enable TT to contact the tutor from time to time. TT reserves the right to alter these Terms and Conditions. Unless otherwise agreed in writing by a Director of TT, these Terms and Conditions shall prevail over any other Terms of Business or Conditions put forward by you. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Director of TT

17. TAVISTOCK TUTORS LTD

Approval Acceptance of our services will be taken to represent agreement to these Terms and Conditions

18. LICENCE TO USE WEBSITE

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

19. WEBSITE USE

Welcome to Tavistock Tutors Limited. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our privacy policy govern TT’s relationship with you in relation to this website. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our website. You must be at least 18 years of age to use our website. By using our website and by agreeing to these Terms and Conditions, you warrant and represent that you are at least 18 years of age. Our website uses cookies. By using our website and agreeing to these Terms and Conditions, you consent to our use of cookies in accordance with the terms of our privacy policy. The term ‘TT’ or ‘us’ or ‘we’ refers to the owner of the website Tavistock Tutors. The term ‘you’refers to the user or viewer of Tavistock Tutors Limited.

20. THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLWING TERMS OF USE:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) You may not create a link to this website from another website or document without Tavistock Tutors Limited’s written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

21. INFORMATION WE COLLECT FROM YOU

We collect information directly from you when you choose to participate in our offers and services, programmes,subscriptions, call or email us, or otherwise provide information directly with us. The following are examples of information that we may collect directly from you (for tutors indicated in brackets): Name (for tutors) Email address (for tutors) Postal address (for tutors) Telephone number (for tutors) Demographic information Payment information and bank account details (for tutors) Communication preferences Education preferences and history (for tutors) Qualifications, institutions attended and photograph provided by tutors (for tutors)

22. INFORMATION USAGE AND STORAGE

We use the information we collect to inform you about our products, events and services. The following are examples of how we may use the information that we collect: Create and manage your account Subscribe you to our newsletter, if your express permission was granted Send you emails with personalised information about us which we think may be of interest to you Process payment for purchases or services We keep in touch with our families with newsletter campaigns. All personal data relating to subscribers is held securely and in accordance with the EU General Data Protection Regulation (GDPR) 2018. Information is not shared with third parties. In accordance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers can un-subscribe at any time through a process detailed at the footer of each email campaign. Under the EU General Data Protection Regulation 2018 you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. All requests will be responded to within one month, in accordance with the EU GDPR 2018. You have the right to access the personal information that we hold about you (as defined in the EU General Protection Data Regulation 2018) upon receipt of a written request. Before providing personal information to you or another person on your behalf, we will ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. If you would like to exercise this right, please contact us. We retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.